Challenge Pakistan ("we", "our", "us") operates challenge.pk and provides AI courses and training in Faisalabad, Pakistan. This policy explains what personal information we collect, why we collect it, how we use it, and your choices.

1. Information we collect

• Contact details you give us voluntarily — your name, WhatsApp number, email address, and any message you send via our contact form, free mini-course form, WhatsApp link or in person.
• Course enrollment data — the course you are interested in, payment confirmation screenshots you share with us, and communication history.
• Certificate records — student name, course completed and issue date, so employers and clients can verify a certificate on our verification page.
• Technical data — IP address, browser type and pages visited, collected by our hosting provider (Vercel) and, where enabled, privacy-friendly analytics.

2. How we use your information

• To respond to your inquiries and enroll you in courses.
• To deliver course materials, updates and the free mini-course.
• To issue and verify certificates.
• To improve our courses, website and support.
• To comply with legal obligations.

We do not sell your personal information. We do not share it with third parties for their own marketing.

3. WhatsApp communications

If you contact us on WhatsApp or submit a form that includes your WhatsApp number, we will use that number to reply, send course information, and send updates you have asked for. You can ask us to stop messaging you at any time.

4. Payments

We accept Easypaisa, JazzCash and bank transfer. Payment is made directly through those providers. We do not store your card, wallet or bank credentials. We only retain the payment confirmation screenshot you choose to share with us.

5. Certificate verification

When you complete a course, we may publish your name, course title and issue date in our verification system so third parties (employers, clients) can verify your certificate by its ID. We do not publish your WhatsApp number, email or other contact details in the verification record.

6. Third-party services

We use the following service providers to run the website and communicate with you:

• Vercel — website hosting and logs.
• Namecheap — email and backend hosting.
• WhatsApp — customer support and course communication.
• Discord — internal notification of new inquiries (message content only, no financial data).

7. Data retention

We keep inquiry and enrollment records for up to 3 years so we can handle disputes and re-issue certificates. You can ask us to delete your data sooner — see section 9.

8. Security

We use HTTPS on all pages, protect forms with one-time tokens and rate limiting, and restrict access to backend systems. No system is 100% secure; if we ever experience a breach affecting your data, we will notify you promptly.

9. Your rights

You can ask us to:

• Confirm what personal data we hold about you.
• Correct inaccurate data.
• Delete your data (subject to record-keeping obligations for issued certificates).
• Stop sending you WhatsApp messages.

Contact us at hello@challenge.pk or on our contact page.

10. Children

Our courses are intended for users aged 14 and above. If you are under 18, please have a parent or guardian contact us before enrolling.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

12. Contact

Challenge Pakistan
Bilal Center, 1st Floor, Main Babar Chowk, Near Care Pharmacy
Faisalabad, Pakistan
Email: hello@challenge.pk